6 Month Money-Back Guarantee
180-Day Money-Back Guarantee
At KetchBeauty, we know that achieving smooth, hair-free skin is a journey that takes time and commitment. That’s why we proudly offer a 180-Day Money-Back Guarantee on our Mx2 IPL Handset, V4.1 IPL Handset, and MTF Hair Removal Kits—giving you peace of mind while you try our products.
How to Claim Your Money Back
Purchase Directly from Us: Ensure your KetchBeauty device is purchased directly from our website to qualify for our guarantee.
Use Consistently for at Least 90 Days: Use your KetchBeauty IPL device for a minimum of 90 days, completing 12 weekly treatments to allow time for visible results. You should begin seeing a reduction in hair growth and smoother skin with consistent use.
Document Your Progress with 6 Photos: Take and keep at least six photos of the area(s) you’re treating. Capture a photo before your first treatment, then every two weeks thereafter to document progress.
Submit Your Results: If, after 90 days and 12 weekly treatments, you see no visible improvement in hair reduction, email your six photos along with your order number to Return@ketchbeauty.com. Our support team is here to help with any questions, and we’ll review your application for a refund.
Return Your Device for a Refund: Once approved, you’ll return the device to our warehouse (return shipping not included), and upon receipt, we’ll issue a full refund of your purchase price.
Eligibility Checklist
- Purchased from KetchBeauty’s official website
- 90 days of use, completing 12 weekly treatments
- Six photos with date and time stamps showing consistent use
- Refund request submitted within 180 days of purchase
Your satisfaction is our commitment. At KetchBeauty, we stand behind our products and want you to feel assured in your journey to smooth, beautiful skin!
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.
Please ensure that the detailed user guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.
We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.
Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.
*We ask all customers to allow up to 7-10 business days for the return to be processed, once it has arrived at our warehouse*
Warranty
Your KETCHBEAUTY product is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use. The KETCHBEAUTY Warranty covers the device only, The incurrence of any additional charges are the responsibility of the customer. These include but are not limited to: Shipping, and Customs and Duties Tax.
If you would like to request a warranty claim, kindly contact customer services at Help@KetchBeauty.com and our team will assist you.