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IPL F.A.Q

At Home Laser Hair Removal Frequently Asked Questions:

Q: KetchBeauty Coupon codes or Does our store have any coupons or promotions? You can use code KETCH or find the latest coupon codes here https://www.wethrift.com/ketch-beauty

Q: How many flashes does the V4.1 device have?
The device technically has unlimited flashes... However, the lamps can only process up to 700,000 pulses of light through them before becoming ineffective.


Q: How many flashes do the original or cheaper IPL device has?
The device technically has unlimited flashes... However, the lamps can only process up to 300,000 pulses of light through them before becoming ineffective.


Q: How Does KetchBeauty IPL work?
The KetchBeauty At home IPL device works by emitting light pulses that target the dark, melanin-filled hairs. These light rays signal your body to send the melanated follicles into a resting phase. This resting phase leads to the hair root being separated from the wall of the cell. Once the hair root is floating freely, it can’t get access to any nutrients and eventually falls out.


Q: Is KetchBeauty IPL permanent?
Continuous use of our IPL handset will significantly reduce the speed of hair growth and ultimately stopping it from growing.

Q: Does IPL work for all skin tones and hair colors?
You should refer to the Fitzpatrick Scale to see if IPL treatments are suitable for your skin tone. Those with skin tones VI on the scale should not use this IPL.
Also, as red, very light blonde and gray/white hair do not contain enough melanin, IPL energy will not work on these hair colors either.

Q: What does the V4.1 IPL come with?
1. The KetchBeauty V4.1 IPL Hair Removal Handset
2. Quickstart booklet
3. Hair Removal Lamp
4. Acne Removal Lamp Head (bonus)
5. Skin Rejuvenation Lamp Head (bonus)
6. Power supply
7. Power Cable

Q: How often can I use the IPL?
Please refer to the KetchBeauty IPL User Manual here https://ketchbeauty.com/pages/ipl-user-manual


Q: Is IPL safe?
There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe at-home treatment.

We always advise that you exercise caution when treating yourself as not everyone is suitable for IPL treatments. Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. The same applies if you have a recent tan.


Additionally, we advise checking with your doctor first if you are taking medication that may make your skin sensitive to light. People with Epilepsy should not use this product as the IPL has a bright flash.

Q: How long will it take before I start seeing results from IPL?
Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.


Q: Does IPL Hurt?
Most IPL users face some discomfort akin to a rubber band being flicked. However, compared to other treatments offered, IPL is much more tolerable and very popular.

Q: Do I need to wear eye protection when using the IPL?
No, it isn't necessary to wear eye protection while using our handset. Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes. People with Epilepsy should not use this product as the IPL has a bright flash.


Q: Which areas of the body can I use the IPL on?
You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes)


Q: Do I need to shave before using the KetchBeauty IPL?
Yes, you should shave the desired areas before using your KetchBeauty handset.


Q: Which hair removal methods can I use between IPL treatments?
Between treatments, you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods remove the entire root, which is what absorbs the light during the treatment.


Q: Can I use the IPL product before or after tanning?
If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. Artificial tan should not be on your skin while using your handset.


Q: Is it safe to IPL over tattoos?
You should not IPL over tattoos. However, going around tattoos is fine.


Q: Is it safe to IPL over freckles or moles?
You should not IPL over very dark freckles or moles, however light freckles are fine.

Q: Is it safe to IPL while pregnant or breastfeeding?
Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.


Q: How is the IPL handset powered?
Our handsets come with a 12V power supply that needs to be plugged in while in use.

Q: How do I get a refund?
Send an email to Return@Ketchbeauty.com with your order number to request a refund.


Q: How long does it take for a refund to process?
Once a refund is submitted it will take 7-10 days to return to your card used at the time of purchase.


Q: Can I get a refund on another card or account?
No, refunds can only be returned via the same method used to purchase.


Q: Refund fees?
The only fees associated with refunds are the return fees which are paid by the customer.


Q: Can I return an item before contacting support?
Items sent back without prior acknowledgment or authorization will not be credited. Our warehouses only accept packages that are marked with a return code provide by us.


Q: Is there a warranty?
Yes, our IPLs are backed by a 1-year warranty.


Q: What if my product is damaged or broken?
Email Help@KetchBeauty.com with a short video showing the issue you are having to have a replacement sent to you.


Q: My IPL doesn’t turn on
Email Help@KetchBeauty.com with a short video showing the issue you are having to have a member of our team assess the issue.


Q: My device stopped working:
Email Help@KetchBeauty.com with a short video showing the issue you are having to have a replacement sent to you.


Q: Where do you ship from?
Our packages are shipped from Grapevine, Texas, United States unless circumstances force us to utilize our international warehouses to fulfill orders


Q: How long will shipping take to the United States?
The average shipping time is 5-8 days


Q: How long will shipping take to Canada?
6-10 Days


Q: How long will shipping take to Europe?
8-10 days


Q: How long will shipping take to Australia?
8-10 days


Q: How long will shipping take to anywhere else?
8-10 days


Q: Do you ship to … [location]?
We ship worldwide.


Q: Difference between shipping options?
Explained during checkout.


Q: My package didn’t get delivered?
Email help@ketchbeauty.com with your order number to the shipping department to address and resolve your issue.

Q: Can you look up my order?
Only members that work for the shipping department can look up order information. You request shipping help at Shipping@ketchbeauty.com


Q: Where can I find the refund policy?
Enter “Refund” in the search box or visit https://ketchbeauty.com/policies/refund-policy


Q: I’m not getting results from the IPL?
Email help@ketchbeauty.com for a refund or further help.

Q: Can you guarantee results?
We cannot guarantee results. This is why we have an easy return policy.

Q: How do use automatic flash mode?
Visit https://ketchbeauty.com/pages/ipl-user-manual for more information.


Q: Any other how to use IPL questions go to https://ketchbeauty.com/pages/ipl-user-manual


Q: How do I use the IPL for Skin rejuvenation?
Follow the instruction at  https://ketchbeauty.com/pages/ipl-user-manual using the Red lamp


Q: How do I use the IPL for hair removal?
Follow the instruction at  https://ketchbeauty.com/pages/ipl-user-manual using the Yellow lamp


Q: How do I use the IPL for acne treatment?
Follow the instruction at  https://ketchbeauty.com/pages/ipl-user-manual using the Blue lamp


Q: Does this work for males?
Yes, our IPL handsets work for all genders.


Q: Does this work for females?
Yes, our IPL handsets work for all genders.

Q: Does this work for Transgender?
Yes, our IPL handsets work for all genders.


Q: Can I use this on my [insert area of the body]?
You can on any area of the body just not close to the eyes. We recommend not using the device above the lips.