All orders will typically be dispatched within 2-4 business days from our warehouse and all orders will include tracking from dispatch to delivery. Delivery can vary between 14 and 30 days and longer in some instances. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Ketchbeauty is not responsible for shipping delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interest to make sure you receive your parcel in a timely manner and Ketchbeauty will assist as much as possible to trace a missing parcel. Ketchbeauty is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.